KPI : Number of repeated incidents

Number of repeated incidents

Indicates the efficiency of problem management in incident analysis

Unit: Number

Direction: Minimize

Listed in: ,
Tags:
incident, problem, efficiency, management, analysis

This KPI is most used for:

Operational Excellence

about 3 years ago by RAJEEV NAIR

very valid measure ;however in practicallity it’s very very difficult to measure especially in a large organisation
almost 3 years ago by Ketan Ghelani

How do you define or determine the “repeated” ? is it by CIs ?

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