It is all in the game

How to get management and employees really understand the impact of Performance Management? Many companies consider to implement KPIs as their next level of professionalism in managing the business. A good step forward indeed, because KPIs do help to manage and improve your business. To which extend? That depends on various items of which leadership and culture are the most important ones. However, setting up a bad KPI structure can also be killing for the project.

Management and employees feel the need for better management information to make their jobs easier. In that sense, it should be easy to set up Performance Management and implement KPIs. On the contrary, we all know how hard it is to get KPIs really implemented. Employees are urged to reach targets and have to explain results to superiors over and over again. Performance Management turns into a reporting exercise in stead of a means for managing and improving the business. A missed opportunity.

But how to set up a KPI structure that really helps to run and improve the business? The best way of getting experienced is through gaming. We often play business games with our customer so they really experience what is required to manage a business in a Performance Management structure that get the utmost out of all employees and processes. We all know Confucius’ statement: ‘’I hear and I forget, I see and I remember, I do and I understand’’. It is all in the game.