The Problem management process is responsible for devising fixes or workarounds for complex or recurring incidents. For this type of incidents called Problems, a thorough root-cause analysis is needed to identify the cause of the problem. The Problem management process can issue a Request for Change (RFC) to the Change management process in order to permanently fix the cause of a problem. Another responsibility of the Problem management process is to record the exact cause of a problem and the procedure to correct or improve the situation.