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A computer network is a data communications system which interconnects computer systems at various different sites. A network may be composed of any combination of LANs, or WANs.
KPIs in ‘Network’
Average time (e.g. in hours) between the occurrence of an incident and its resolution.
Listed in: Systems, Database, Network, ITIL Incident management, IT Service Levels, Application, Web Hosting, Telephony, Maintenance, Email, Storage, Backup, ASL Incident management, MOF Incident Management, VRM Process Performance, VRM Support, IT Incident & Problem
Tags:
repair, time, duration, device, equipment, incident, solution, resolution, maintenance
Percentage of outage (unavailability) due to implementation of planned changes, relative to the service hours.
Listed in: ITIL Change management, Systems, Database, Network, IT Service Levels, Application, ITIL Availability management, Web Hosting, Telephony, Email, Storage, ASL Availability management, MOF Availability Management, IT Change & Release, IT Availability
Tags:
change, outage, availability, unavailability, implementation, planning
Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
Listed in: Systems, Database, Network, IT Service Levels, Application, ITIL Availability management, Web Hosting, Telephony, Email, Storage, ASL Availability management, MOF Availability Management, IT Availability
Tags:
availability, downtime, device, equipment, maintenance, schedule, planning, duration
The average time between equipment failures over a given period i.e. the average time a device will function before failing. It is the reliability rating ...
Listed in: Systems, Database, Network, IT Service Levels, Application, Web Hosting, Telephony, Manufacturing, Email, Storage, Backup, Virtualization, Data center, BMF Assurance
Tags:
failure, device, equipment, reliability
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