This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.
Home
>
Information Technology
- IT Incident & Problem (63)
- IT Risk (3)
- IT Security (27)
- IT Service Desk & Support (63)
- IT Service Levels (34)
- IT Services (95)
- IT/business ratios (25)
- Green IT (8)
- IT Architecture (2)
- IT Availability (12)
- IT Capacity (17)
- IT Change & Release (78)
- IT Configuration & Asset (30)
- IT Continuity (9)
- IT Financials (2)
KPIs in ‘Information Technology’
This one is important in any QMS, puts customer and his satisfaction in focus.
Listed in: ITIL Service Desk, Surveys, Customer service, IT Service Desk & Support
Tags:
customer, satisfaction
Percentage of systems (workstations, laptops, servers) with latest antivirus/antispyware signatures.
The general formula for availability is: Availability = [MTBF/(MTBF+MTTR)] x 100 Availability is a function of the total service time, the mean time between failure ...
Listed in: Systems, Database, Network, IT Service Levels, Application, Web Hosting, Telephony, Telecommunications, Email, Storage, Virtualization, VRM Product
Tags:
repair, availability, maintenance, failure
Average number of calls / service requests per employee of call center / service desk within measurement period.
Browse by industry
- Media & Publishing (89)
- Mining, Oil & Gas Extraction (11)
- Miscellaneous (40)
- Professional & Technical Services (32)
- Real Estate, Rental & Leasing (81)
- Technology (74)
- Telecommunications (94)
- Transportation & Warehousing (254)
- Utilities (161)
- Wholesale & Retail (100)
- Accommodation & Food (128)
- Agriculture & Forestry (46)
- Banking & Insurance (95)
- Biotechnology & Life Sciences (1)
- Construction & Engineering (12)
- Education & Research (149)
- Emergency, Police & Justice (63)
- Entertainment, Recreation & Arts (117)
- Goods & Manufacturing (23)
- Government & Public Works (139)
- Healthcare & Social Assistance (192)
Browse by business framework
- PRINCE2 | Project Portfolio (27)
- Risk IT | Information Technology (85)
- SCOR® | Supply Chain (26)
- UBPR | Banking (191)
- Value Reference Model | Value Chain (1507)
- Various (67)
