ITIL Configuration management

This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

Home > > > ITIL Configuration management

The task of Configuration management is to keep track of all Configuration Items within the IT service domain, and to provide accurate information and documentation to support all other IT Service Management processes. It needs to be able to keep records in the CMDB database in order to identify CIs and track the changes made to it during its life-time.

KPIs in ‘ITIL Configuration management’

% of CIs monitored for performance

Percentage of Configuration Item (CIs) that are monitored for performance with systems monitoring tools, relative to CIs that are used to provide services to end-users.

Listed in: , , , , , , , ,
Tags:
Performance, CI, Configuration Item, user, configuration item

This KPI is most used for:

Operational Excellence

% of software licenses used

Percentage of software licenses used relative to the total software licenses purchased. Split by license per software application.

Listed in: , , ,
Tags:
software, license, purchase

This KPI is most used for:

Operational Excellence

% of licences purchased and not accounted for in configuration repository

Percentage of licences purchased and not accounted for in the configuration repository.

Listed in: , , , ,
Tags:
purchase, repository

This KPI is most used for:

Operational Excellence

Average number of components under management per FTE

Number of IT components (such as databases, systems, applications and/or network components) under management by workgroup relative to the number of members (FTEs) within the ...

Listed in: , ,
Tags:
CI, Configuration Item, employee, FTE, management

This KPI is most used for:

Operational Excellence

Wanna have more KPIs per page? Login or Join Now!