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The task of Change management is to approve and standardize changes made to the IT service, received as a Request for Change (RFC). It is responsible for minimizing the negative influence of changes on the quality of the IT service.
KPIs in ‘ITIL Change management’
Percentage of outage (unavailability) due to implementation of planned changes, relative to the service hours.
Listed in: ITIL Change management, Systems, Database, Network, IT Service Levels, Application, ITIL Availability management, Web Hosting, Telephony, Email, Storage, ASL Availability management, MOF Availability Management, IT Change & Release, IT Availability
Tags:
change, outage, availability, unavailability, implementation, planning
Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
number of unauthorized implemented changes relative to all implemented changes within a given time period. An unauthorized change can be detected through consolidation of the ...
Number of implemented changes that have caused incidents, relative to all implemented changes within a certain time-period. Prerequisite for measuring this KPI is that incidents ...
Listed in: ITIL Change management, ASL Change management, MOF Change Management, IT Change & Release
Tags:
change, incident, correlation
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