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Professional & Technical Services
- Law services (11)
- Outsourcing & Offshoring (0)
- Staffing & Recruiting (1)
- Training & Coaching (1)
KPIs in ‘Professional & Technical Services’
Percentage of time sheets in need of correction and/or validation by submitter.
A strategic KPI that focuses service-based companies on achieving the maximum profit per project they work on. This KPI is not improved by selling more ...
Percentage of billable hours divided (2080 hours – vacation and holidays) There are many different ways to calculate utilization. In the US the standard definition ...
Listed in: Business Consulting
Tags:
SLA, Service Level Agreement, treatment, customer, issue, satisfaction
Percentage of consulting hours (not including holidays, sick-leaves, etc.) that generate revenue.
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