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KPIs in ‘Antivirus & antispyware’
Percentage of systems (workstations, laptops, servers) with latest antivirus/antispyware signatures.
Percentage of systems (workstations, laptops, servers) covered by antivirus/antispyware software.
Percentage of virus incidents requiring manual cleanup relative to all virus incidents within measurement period.
Sum of cost of cleanup of viruas and/or spyware incidents within measurement period.
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